Frequently Asked Questions
What should I do if I forget my password?
- Click Login.
- Click password link located below the password input box. This should open another window; follow the instructions to retrieve information you've submitted upon registration.
Ordering & Stock
Do you have this item in stock?
We try to hold all the items listed on the website in stock in our warehouse in Victoria. Stock availability is shown for each item on the website these are stock on hand in our warehouse ready to ship.
How do I place an order?
We have three simple steps for ordering:
Step 1: You can check out as a guest or you will need to login to your account. If you are a new user you will be required to setup a password if you wish to have an account with Streak.
Step 2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top right of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart).
Step 3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details
What payment methods does Streakwave accept?
Australian customers can use Credit Cards (Visa & MasterCard) PayPal & Bank Transfer.
International (Non-Australian) customers must use PayPal accounts to place orders. PayPal is currently our only method of processing international payments.
Is your site safe for using credit card?
Streakwave uses ANZ egate for credit card processing with advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage. You can also be assured that your confidential information will remain confidential. We do not store credit card infomation.
Can I pay by money order or cheque?
We do not accept money order or cheque, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged.
Do your prices include GST?
Yes, all Australian orders are GST inclusive.
How do I get a Tax invoice?
Once your payment has been confirmed by us your order will be shipped with a Tax Invoice and a copy will be emailed to the nominated email address
Problem with an order
What do I do if an item is damaged?
Visit our Return center and choose "Damaged item" to send us details about the damage to your item. We will be in contact with you about this via email.
What should I do if my order arrived with missing item/s?
If you're missing an item from your order, check the order summary in "Your Account" to verify all the items in your order were shipped in the same parcel.
Shipping and Delivery
Can I or my own courier pick up my order from your warehouse?
We are unable to offer a pickup because we ensure that you receive your goods as soon as possible by limiting delivery mechanisms. Offering a pick up service would complicate our logistics process and delay delivery time for all customers.
Can you ship my item by overnight?
We have overnight services available via Toll Priority or Star Track
How can I track my order?
The tracking information will be emailed to you once the order has been shipped.
How long will it take to receive my order?
You will be given an estimated delivery time for your order in checkout.
How long will my order take to be shipped?
We try and ship all orders paid before 2PM EST the same business day.
How much does shipping cost?
Warranty and Returns
Terms of service
These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your").
This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").
Links to other websites
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.